Below you will find answers to some frequently asked questions. If you cannot find the answer you are looking for, please give us a call on 0845 226 3069. Click on a question from the list below to view the answer.

• I have attempted to put an order through, but it has said my card has been declined. I am sure there is no problem with my card, so what is the problem?
• I have received my order, but it didnt come with a VAT receipt, how do I get one of these?
• I live outside of the UK, are you able to deliver your products to me?
• I live within the UK, but not on the mainland, are you able to deliver your products to me?
• I would like my order delivered on a Saturday, is this possible?
• I would like my order delivered to a BFPO address, is this possible?
• I would like to send my order as a gift and do not want the recipient to see any pricing information, is this possible?
• I would like to specify a time of day for my order, is this possible?

I have attempted to put an order through, but it has said my card has been declined. I am sure there is no problem with my card, so what is the problem? There are many reasons for this to happen. The most common reason is that the cardholder’s address has not been entered correctly; this must match the address on your card statement. If this is not the case, the best option is to call us on 0845 867 4196 and we can take your order over the telephone. I have received my order, but it didnt come with a VAT receipt, how do I get one of these? Please email us and we will happily email a VAT receipt to you. I live outside of the UK, are you able to deliver your products to me? Unfortunately, we are not currently able to deliver our products outside of the UK. I live within the UK, but not on the mainland, are you able to deliver your products to me? Yes, we can still deliver our products to areas outside of mainland UK (eg. Northern Ireland, Isle of Wight, Isle of Man, Channel Islands), but, unfortunately, this involves an extra cost and these orders cannot currently be taken online. If you live in one of these areas, please call us on 0845 867 4196 and we will happily take your order over the telephone. I would like my order delivered on a Saturday, is this possible? Yes, this is possible for most items. However, this involves an extra cost and these orders cannot currently be taken online. If you would like a Saturday delivery, please call us on 0845 867 4196 and we will happily take your order over the telephone. I would like my order delivered to a BFPO address, is this possible? Yes, there is no problem at all with this. Simply put the order through on the website as with a normal address. If you have any problems, please call us on 0845 867 4196 and we can take your order over the telephone. I would like to send my order as a gift and do not want the recipient to see any pricing information, is this possible? This is fine, no pricing information is sent out with your order. I would like to specify a time of day for my order, is this possible? Although we would like to provide this service, any kind of timed delivery is very expensive and we are, therefore, unable to do this.

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