At Games on Board, customer satisfaction is our top priority, which is why we offer a no-quibble returns policy on all of our products. If for any reason you are not satisfied with your purchase, you can return it to us for a full refund or exchange. Our policy is designed to give you peace of mind when shopping with us, and to ensure that you are completely satisfied with your purchase.

In addition to our no-quibble returns policy, we also offer a 3-year guarantee on all of our chess products. This guarantee covers any defects or faults in the product, ensuring that you can enjoy your chess set for years to come. Our guarantee is a testament to the quality of our products, and to our commitment to providing the best quality gaming products to our customers.

To initiate a return, simply contact our customer service team via email at, and they will assist you with the process. Please note that the product must be in its original condition and packaging, and any associated accessories must also be included. Once we have received the returned item, we will process the refund or exchange, and the process usually takes 5-7 business days.